MOGBROKER FREQUENTLY ASKED QUESTIONS

We currently accept Paypal as our preferred online payment method for most purchases. A verified paypal account and confirmed shipping address that is up to date will ensure a quick delivery of your product. Make sure your contact info and address match your registration information , update it if it is out of date.

How am i safe at Mogbroker?

When you become a Mogbroker customer you have chosen an American owned company. We abide by all US federal laws that concern confidential information. We save all of your registration information including other important data in a secure database. You are dealing with a responsible and professional company with a history of thousands of satisfied customers.

Will I get banned if i buy Virtual Currency?

We have had zero complaints from customers getting there accounts banned. Our delivery team delivers manually created currency and never uses Macros or Bots. Pay attention to pricing, most companies who are extremely cheap are either fraudulent or using a dupe/macro. Choosing Mogbroker is your best choice when it comes to the safety of your in game avatar.

What information should i include with my order?

Your character name, server name, and faction or guild/corp name are needed including any specific details you might need. We go above and beyond what's expected , we want you to feel safe.

How is my gold/ items transferred to my character.

All items and gold are traded or sent through the mailbox system in game. For Some games like warcraft gold we trade face to face which avoids any risks associated with purchasing Virtual Currency. In other currencies like Eve Online Isk , we have only 1 option thats safe ( wallet transfer ), rest assured we always use the safest methods of delivery.

How long does it take for me to get my order?

Once your order has gone from pending to confirmed you are contacted via email or phone to verify your purchase. Depending upon this we might require extra verification which will delay your order slightly. Most orders are delivered within 5 minutes to 2 hours and normally no longer then 12 hours.

Refunds

You are able to receive a refund at anytime no questions asked. Refunds via paypal can take up to 3 days to appear on your account. If you paid via a paypal balance the refund is instant. Use our support page or pick up the phone and give us a call if you have any questions regarding a refund.

Order Tracking

When you first make a purchase your order status is at pending. After your purchase has been paid for by either paypal or moneybookers your order status is set to confirmed. Once confirmed you are now in the verification process. Here you will receive an email normally within 10 minutes of your order. This Verification Email or telephone call will be made to all new customers. If you paid through western union you will be manually changed to confirmed once we have received your payment at a local Western Union.

Moneybookers is a solution we provide for international customers who sometimes can not pass our verification process.

Why do i have to become a verified customer?

Due to the nature of this industry Mogbroker protects its best interests from hackers of fraudulent buyers. With years of experience we have strem lined this process and it should be little or no hassle to you as a new customer to become verified. Just remember your registration and paypal information should be full and complete. If you are not consistent with your information this process will be prolonged.

Once verified you will not have to go through this process again.